Case study: NHS Greater Manchester
We recently delivered a piece of bespoke training to NHS Greater Manchester. Find out what the process was like, from first enquiry to delivery.
NHS Greater Manchester asked us to deliver poverty awareness training for staff in a variety of roles across the region.
We designed a training programme for staff in both frontline and strategic roles. It offered practical advice on the best ways to support people in poverty, and how we can change organisational practices to tackle poverty in a strategic way.
As with all our programmes, the training content was tailored to the context of where the organisation works and the people they work with.
We delivered both in-person and online training, with practical resources and guidance provided to all attendees to ensure they could take the learning from the programme into their daily work.
Our training programmes are flexible, and this programme was updated and improved throughout to ensure it was always working best for the attendees.
This work forms part of a strategic partnership between Resolve Poverty and Greater Manchester NHS. We are working with the Population Health team to strengthen how the city region’s health system responds to poverty.
What attendees said:
“The course provided me with more information about poverty and what to do if a client needs support”
“[The training] provided me with a better insight into how poverty affects people in general and the impact on NHS services”
“Now I can more easily identify patients who have money issues and get them started on finding help”
“[This training] started making me think about what we could be doing differently as a system”